EzMedSource×CBET·For TRIMEDX

TRIMEDX Leadership Pathway

Build TRIMEDX leaders who deliver consistently — through observable behaviors that improve uptime, margin, retention, and client trust. Designed and delivered by EzMedSource and CBET, anchored to the TRIMEDX Leadership Model (Manages Self · Leads Others · Leads The Business).

Try a 60-sec practice — no signup →Open course catalog

Designed and delivered with College of Biomedical Equipment and Technology · San Antonio, Texas · ACCET, THECB, TWC accredited

Program shape

Three echelons. Twelve behaviors. One pathway.

Each leader works through the levels of the TRIMEDX Leadership Model. Live + on-demand sessions are followed by AI-driven roleplay, written exercises, and a 7- and 30-day applied commitment. Manager observation closes the loop in the field.

Manages Self

· Curious
· Honest
· Humble
· Self-aware

Leads Others

· Collaborative
· Communication
· Develops Others
· Respectful

Leads The Business

· Bias for Action
· Continuous Improvement
· Client Orientation
· Ownership

Why customer service is the foundation

Bad customer experiences could cost organizations $3.7T globally — and 88% of customers say service matters more than ever.

In HTM, that pressure shows up in OR delays, ICU equipment alarms, and renewal conversations with hospital administrators. CBET's flagship 5-hour Communication & Customer Service course is the first thing every TRIMEDX leader completes — and the foundation every other module builds on. Source: Forbes, 2024.

Try a 60-sec practice →

No signup. Live AI in seconds.

Course catalog

5 courses across the pathway

Browse all practice scenarios →

TLP-101Flagship · Foundation

Customer Service

Communication & Customer Service for HTM Technicians

5 hours · self-paced + live discussion

CBET's flagship 5-hour course adapted as a foundation requirement. Six focus areas: client and environment, communication barriers, non-verbal communication, active listening, written communication, and conflict resolution.

✓Apply emotional intelligence in OR, ICU, and patient rooms under pressure
✓Reduce communication barriers across departments and shifts

Faculty: Lisa Gonzales, Lesley Harrington

2 practice items

TLP-001

Foundation

Leadership at TRIMEDX: Behavior Drives Results

1 hr live + 30 min on-demand

Establishes shared understanding that leadership is a system of observable behaviors that directly impact operational performance. Required for all three echelons before they enter their level-specific track.

✓Understand leadership as cause-and-effect, not personality
✓See how behavior influences uptime, margin, retention, and client trust

Faculty: TRIMEDX Senior Leader, Lisa Gonzales

1 practice items

TLP-201

Manages Self

Manages Self: Foundational Discipline & Leadership Stability

2 hr live + 3 on-demand modules

Stabilizes the base of the leadership pyramid. Defines personal leadership expectations: accountability vs avoidance, emotional regulation under SLA pressure, decision distortion under stress, and the technician-to-leader identity shift.

✓Conduct one structured accountability conversation within 7 days
✓Apply the structured decision-pause framework under SLA pressure

Faculty: John DiPasquale, Lisa Gonzales

2 practice items

TLP-301

Leads Others

Leads Others: Team Accountability & Performance Consistency

2 hr live + 4 on-demand modules + quarterly reinforcement lab

For Leads Others-level managers/supervisors. Covers correcting performance drift early, driving operational discipline, developing technical talent, and managing conflict & tension with structured frameworks.

✓Document one corrective performance conversation within timeframe
✓Run a weekly KPI 1:1 cadence with at least one direct report

Faculty: John DiPasquale, Monique Laplante, TRIMEDX Senior Leader

4 practice items

TLP-401

Leads The Business

Leads The Business: Strategic Awareness & Enterprise Impact

2 hr live + 3 on-demand modules + capstone reinforcement lab

For senior Leads Others-level managers and above. Decision-making under operational pressure, metrics as leadership signals, leading change with stability, and client trust as a leadership outcome (QVR cadence + visibility discipline).

✓Document one major decision using the formal decision-analysis framework
✓Complete one structured root-cause review of a missed metric

Faculty: TRIMEDX Senior Leader, Jonathan Gregory

3 practice items

Program faculty

Taught by working HTM educators

CBET faculty bring biomedical-equipment classroom authority. TRIMEDX leadership SMEs bring the operational reality. EzMedSource builds the platform that connects them.

Lisa Gonzales

Vice President of Student Services, CBET

CBET

Lesley Harrington

Director of Career Services, CBET

CBET

John DiPasquale

Faculty, College of Biomedical Equipment Technology

CBET

Monique Laplante

Faculty, College of Biomedical Equipment Technology

CBET

TRIMEDX Senior Leader

TRIMEDX Leadership SME

TRIMEDX

Jonathan Gregory

AI Expert · EzMedSource

EzMedSource

Why this partnership

HTM-native operators × accredited HTM educators × the customer's own model

EzMedSource

500+ healthcare orgs

Cleveland Clinic. Johns Hopkins. McLaren Health Care. AdventHealth. BayCare. We already power vendor management, repairs, and service records for the same field associates this program serves. SOC 2, HIPAA-ready, ISO 13485, 99.9% uptime.

CBET, San Antonio

ACCET / THECB / TWC accredited

College of Biomedical Equipment and Technology. Real curriculum, real faculty (Lisa Gonzales, Lesley Harrington, John DiPasquale), real certificates. Already lists TRIMEDX on their employer/partner roster. RBLP framework, BMET Cert, BESS Cert, CHOP-B.

For TRIMEDX

2M+ pieces of equipment

$1–10B clinical asset management leader. 1,001-5,000 employees. 20-bed to 20,000+-bed customers. Replaces Franklin Covey with a partner that already speaks HTM and the 12-behavior TRIMEDX Leadership Model.

Why this works

Behavior change — not just course completion

Required application after every module

Every learner commits to a real-world action — coach a peer, run a KPI 1:1, document a corrective conversation. We remind them at 7 and 30 days and capture the evidence.

AI roleplay against HTM-realistic counterparts

Stressed surgeon mid-procedure. Charge nurse demanding faster response. Direct report you used to be a peer with. Voice in, voice out, scored against the 12 TRIMEDX behaviors.

Manager field observation

Completion doesn't equal capability. Managers rate the learner against the 12 behaviors after watching them apply it on-site. Aggregates roll up to L&D.

Ready to begin your pathway?

Open my dashboard Course catalog

TRIMEDX Leadership Pathway

Designed and delivered with College of Biomedical Equipment and Technology · San Antonio, Texas · ACCET, THECB, TWC accredited

HTM-native operators × accredited HTM educators × the customer's own model

EzMedSource

500+ healthcare orgs

CBET, San Antonio

ACCET / THECB / TWC accredited

For TRIMEDX

2M+ pieces of equipment

Behavior change — not just course completion

Required application after every module

Every learner commits to a real-world action — coach a peer, run a KPI 1:1, document a corrective conversation. We remind them at 7 and 30 days and capture the evidence.

AI roleplay against HTM-realistic counterparts

Stressed surgeon mid-procedure. Charge nurse demanding faster response. Direct report you used to be a peer with. Voice in, voice out, scored against the 12 TRIMEDX behaviors.

Manager field observation

Completion doesn't equal capability. Managers rate the learner against the 12 behaviors after watching them apply it on-site. Aggregates roll up to L&D.